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Frequently asked questions
Shopping at Chillville
Yes! Chillville offers convenient in-store pickup for online orders. Place your order through our website and wait for your pickup confirmation email before heading to the store. Once your order is ready, stop by Chillville during regular store hours to pick it up.
Chillville accepts returns of eligible merchandise within 30 days of purchase. Items must be unused, in their original condition, and accompanied by proof of purchase. Some products may be excluded from returns for health, safety, or other reasons. Purchases made during the holiday season may qualify for an extended holiday return period. See our Returns & Exchanges policy for complete details.
Chillville is located in Topeka, Kansas. Our official store address and additional location details will be announced as we get closer to opening. Check our Visit Us page for the latest information.
Chillville is tentatively scheduled to celebrate its Grand Opening on November 1, 2026. Our opening date is subject to change as we complete preparations for the store. We'll share confirmed opening information and updates on our website and social media as we get closer to opening day.
Chillville is a specialty retail store built around Everything Chill. You'll find a curated mix of drinkware and coolers, candles and home fragrance, bath and body products, art and activities, barware and entertaining essentials, grilling accessories, gifts, seasonal finds, and more.
Yes. You'll be able to browse and purchase select Chillville products through our website. At launch, our online store will offer buy online, pick up in store, allowing you to shop ahead and conveniently pick up your order at Chillville.
At launch, Chillville is focused primarily on in-store shopping and local pickup rather than shipping. We may add shipping options in the future, so check our website for updates.
We'll send you a pickup confirmation email when your order is ready. Please wait until you receive that confirmation before coming to the store to ensure your order is prepared and waiting for you.
Yes! Chillville offers gift cards that make it easy to let someone choose their own favorite Chillville finds. Additional gift card purchasing and redemption details will be available as we get closer to opening.
Yes. Part of the Chillville experience will be discovering new, seasonal, and limited-availability merchandise throughout the year. Product selection and availability will change, so check back often to see what's new.Looking for something specific? Contact us and let us know! While we can't guarantee every request will be available, we're always happy to consider customer suggestions and see what we may be able to bring to Chillville.
Not necessarily. Our physical store may feature products, colors, seasonal merchandise, limited quantities, and other items that aren't listed online. For the largest selection and the full Chillville experience, we encourage you to visit us in person.
Join our email list and follow Chillville on Facebook and Instagram for opening updates, new arrivals, featured products, seasonal merchandise, special announcements, and everything happening at Chillville.
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