CHILLVILLE RETURNS & EXCHANGES

We want you to love what you find at Chillville. If something isn’t quite right, we’re happy to help with eligible returns and exchanges. Please review our policy below for details.

Chillville Returns: 30-Day Policy

Eligible merchandise may be returned within 30 days of the original purchase date with proof of purchase. Items must be unused, unworn, and in their original condition with all original packaging, tags, accessories, and components included.

Holiday Returns

Eligible purchases made between November 1 and December 24 may be returned or exchanged through January 31 of the following year. All other requirements of Chillville’s standard return and exchange policy apply.

Exchanges

Eligible merchandise may be exchanged within 30 days of the original purchase date, subject to product availability. If the requested replacement item is unavailable, we’ll be happy to help you select another item or process an eligible return according to our return policy.

Refunds

Approved returns will be refunded to the original form of payment whenever possible. Please allow additional time for your bank or card issuer to process and post the refund to your account.

Final Sale & Non-Returnable Items

For health, hygiene, safety, or product-integrity reasons, certain merchandise may not be eligible for return or exchange. This may include used or opened bath and body products, opened fragrance products, personalized or customized merchandise, clearance or items marked Final Sale, and gift cards.

Additional products may be designated as non-returnable where required by the manufacturer or indicated at the time of purchase.

Damaged or Defective Items

If an item is found to be damaged or defective at the time of purchase, please contact Chillville as soon as possible. Keep the item, its original packaging, and your proof of purchase while we review the issue. We’ll work with you to determine an appropriate replacement, exchange, or refund when applicable.

Online Orders & In-Store Pickup

Orders placed online for in-store pickup are subject to the same return and exchange requirements as purchases made in the Chillville store. The return period begins on the date the order is picked up.

Gift Purchases

Eligible gifts may be returned or exchanged within the applicable return period with a gift receipt or other acceptable proof of purchase. Refunds for gift returns may be issued as Chillville store credit rather than returned to the original purchaser’s payment method.

Proof of Purchase

A receipt, gift receipt, order confirmation, or other proof of purchase may be required to complete a return or exchange. Chillville reserves the right to decline a return when the original purchase cannot be reasonably verified.

Return Abuse

Chillville reserves the right to limit or refuse returns or exchanges in cases of suspected fraud, excessive or abusive return activity, or merchandise that does not meet the requirements of this policy.

Questions About A Returns?

If you’re unsure whether an item qualifies for a return or exchange, please contact us before visiting the store. We’ll be happy to help.