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CHILLVILLE PRIVACY POLICY
Last Updated: September 7th, 2026
Chillville Privacy Policy Overview
Chillville (“Chillville,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we may collect, use, disclose, and protect information when you visit our website, shop with us, place an order, contact us, join our email list, or otherwise interact with Chillville.
By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.
Information We Collect
We may collect information that you voluntarily provide to us, including your name, email address, telephone number, billing or payment information, order information, pickup information, and communications you send to us.
We may also collect information relating to your purchases, returns, gift cards, customer preferences, and interactions with Chillville.
When you use our website, certain information may be collected automatically, such as your IP address, browser type, device information, pages visited, referring website, and information collected through cookies and similar technologies.
Payment Information
Payments may be processed through third-party payment service providers. Chillville does not necessarily receive or store complete payment card information used to process transactions. Payment providers process payment information according to their own privacy and security practices.
How We Use Your Information
We may use personal information to process and fulfill purchases; prepare and manage in-store pickup orders; process payments, returns, exchanges, and refunds; communicate with you about orders or customer-service requests; maintain customer and transaction records; send marketing communications when permitted; improve our website, products, services, and customer experience; prevent fraud or misuse; and comply with legal, tax, accounting, or regulatory requirements.
Email & Marketing Communications
If you choose to join the Chillville email list or otherwise consent to receive marketing communications, we may send you information about new products, seasonal merchandise, promotions, store news, events, and other Chillville updates.
You may unsubscribe from marketing emails at any time by using the unsubscribe option provided in those communications. Unsubscribing from marketing messages will not prevent us from sending necessary transactional or service-related communications regarding your orders or interactions with Chillville.
Cookies & Website Technologies
Our website and the services that support it may use cookies and similar technologies to operate the website, remember preferences, understand website usage, improve performance, provide functionality, and support analytics or marketing activities.
Your browser or other available privacy controls may allow you to manage certain cookies. Disabling some cookies may affect website functionality.
How We Share Information
Chillville does not sell your personal information for money.
We may share information with service providers and business partners when reasonably necessary to operate Chillville. These may include website hosting and e-commerce providers, payment processors, point-of-sale providers, email and marketing services, analytics providers, professional advisers, and other vendors that help us operate our business.
We may also disclose information when required by law, legal process, or government request, or when reasonably necessary to protect Chillville, our customers, or others.
Third-Party Services
Our website and business operations may rely on third-party services, including website, payment, point-of-sale, communications, analytics, and social-media platforms. These third parties may collect or process information according to their own privacy policies and practices.
Links from our website to third-party websites or services are governed by the privacy practices of those third parties.
Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no website, electronic transmission, or storage system can be guaranteed to be completely secure, and we cannot guarantee absolute security of information.
Data Retention
We may retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including processing transactions, maintaining business and tax records, resolving disputes, preventing fraud, and complying with legal or regulatory requirements.
Your Privacy Choices
Depending on how you interact with Chillville and applicable law, you may have choices regarding certain personal information and marketing communications.
You may contact us to ask questions about personal information you have provided to Chillville or to request that we update or correct certain information when appropriate.
You can unsubscribe from promotional emails at any time using the unsubscribe option contained in those messages.
Children's Privacy
Chillville’s website and online purchasing services are intended for a general audience and are not directed specifically to children under 13. We do not knowingly seek to collect personal information online from children under 13. If we become aware that such information has been collected inappropriately, we will take reasonable steps to address it.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, technology, services, or legal requirements. When we make changes, we may update the “Last Updated” date shown at the top of this page.
Contact Us
If you have questions about this Privacy Policy or Chillville’s privacy practices, please contact us through our Contact Us page or using the contact information provided on our website.